Refund policy

At Alessandro Bernini, each creation is a unique work of art, handcrafted and tailored to the client’s personal vision. Because our jewelry is made to order, often involving custom design, gemstone selection, and personalized craftsmanship , we are unable to accept returns or issue refunds once the production process has begun.

Custom-made jewelry, engraved or modified pieces, and personalized designs are non-refundable and non-returnable.

All gemstones are natural and may present slight variations in color or inclusions, which are considered part of their authenticity and character.

Thank you for understanding that each Alessandro Bernini jewel is created exclusively for you, a timeless, bespoke piece that cannot be replicated or resold.